Consumer Protection

Consumer protection is a broad series of private, federal, state and municipal laws and organizations that work to ensure consumer’s rights are not violated, and to foster fair trade, competition and information through the private market. Various laws including the federal Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Truth in Lending Act, Fair Credit Billing Act, and the Gramm-Leach-Bliley Act require disclosures and provide for penalties of violations of consumer rights.

Better Business Bureau
303-758-8200 – Denver and Boulder
970-484-1348 – Northern Colorado
719-636-5076 – Southern Colorado
505-326-6501 – Western Slope and Four Corners

Bureau of Consumer Protection, Federal Trade Commission
600 Pennsylvania Ave, Washington DC 20580
As the nation’s consumer protection agency, the FTC takes complaints about businesses that don’t make good on their promises or cheat people out of money.

Colorado Attorney General’s Consumer Protection Section
1525 Sherman St., Denver 80202
The Attorney General’s office investigates reports of consumer fraud, predatory lending, and violations of antitrust, consumer protection, and competitive business environment laws.

U.S. Securities and Exchange Commission
The SEC has many resources to help seniors be sure they are investing wisely, including broker licensure checks, tips on smart investments, how to report fraud and how to protect yourself from scams.

Western Union – Consumer Protection
1-800-448-1492 (Fraud Hotline)
Millions of consumers rely on Western Union Money Transfer® service to send money to loved ones near and far. Whether you send money online, by phone or at an agent location, you can be at risk for consumer fraud if you don’t know the person to whom you are sending money.

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